- How do I contact you regarding a business inquiry?
For all business inquiries please contact our business email address at [email protected].
- How do I change or cancel my order?
We know how important your order is, so we aim to fulfill orders as quickly as possible. If you would like to cancel or make any changes to your order, Please email your request and Order number to [email protected]. In the event of a canceled order request, you will receive a refund confirmation email once your order has been canceled.
*Please note: Refund payments may take 7-21 business days depending on your card issuer’s policies.
- What payment methods do you accept?
Our website offers ONLY one payment option for your convenience and safety. We accept Paypal which is one of the most secured online payment gateway that will protect your right regarding your benefits.
- Do you ship to my home address or I need go somewhere to pick it up?
We will deliver your order to your home directly. So please put in the correct shipping address where you are convenient to get the parcel.
Once it is shipped, you will get a confirmation email including a tracking number. All of our express companies are reputable all over the world such as USPS.
- How do I return an item?
If you are not satisfied with your purchase, you may request a return within 30 days after receiving your package.
Please contact us at [email protected] for the return.
Once getting the FREE RETURN LABEL and instructions, please pack your items carefully and send your return package to the nearest USPS.
Send your return tracking number or a picture of return receipt to our customer service team.
We will process the return or exchange as soon as we receive your package.
- How do I place my order?
Ordering online from SHOPNAVARATRI.COM is easy! When viewing an item, simply select the attributes and quantity needed and then click ‘ADD TO CART’. Once you have your desired items in your Cart, simply click the ‘CHECKOUT’ button. You will then be prompted to either sign in to your account or to create a new account. Next, enter any discount coupon codes or Z Points that you may want to use to discount the price. Finally, you will be directed to complete the Shipping address, shipping method and payment method. A confirmation email will be sent to your registered email address containing the contents of your order!
- Do you offer discount codes?
Yes, we do offer standard discount codes some period during a year; however please follow our website for updated information. Not a member? Please sign up now. Also, make sure and sign up for our email list so that you don’t miss out on special offers.
- Do you offer Bulk Pricing?
We offer bulk pricing on orders of 100 pieces or more. If you would like to request a Bulk Quote you can email us for a better deal and our Sales Team will provide you with a quote.
- What should I do if I lose my password?
Once you have selected “Sign In” in the upper right hand corner of our site there is a link where you can click “Forgot Password.” Once you select this option you can enter in your email address and password reset instructions will be emailed to you.
- What should I do if I forgot my username?
Your username is your email address. If you do not remember which email address you used when you set up your account, please send us a message via our official email ([email protected]) and we can look up this information for you.